Refund Policy

The Written Message has a 7-day return policy. Products may only be returned if faulty or damaged.

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To return a product from our bookstore, contact us at admin@thewrittenmessage.com. We aim to process all returns within 2-3 working days and shall send the relevant postage instructions within the 2-3 working days period. A refund will be provided once the product has been received.

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To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

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Exchanges (if applicable)

We only replace items if they are defective or damaged and you must notify us within 7-days of receiving the product. If you need to exchange it for the same item, send us an email at admin@thewrittenmessage.com